Who We Are
MyFloodedCar("we", "our", "us") operates the website myfloodedcar.ae. We are a service coordination platform that connects flood-affected vehicle owners in the UAE with vetted service providers for towing, inspection, repair, and insurance guidance.
Information We Collect
We collect the following information when you use our services:
- Contact information: name, phone number, and email address when you submit a form, use our checker tool, or contact us via WhatsApp.
- Vehicle information: make, model, year, and damage details you provide through our flood damage checker.
- Location information: the emirate you select and general area of the flooding incident.
- Usage data: pages visited, time spent on site, browser type, and device information collected through Google Analytics.
How We Use Your Information
We use the information we collect to:
- Provide you with a personalised flood damage assessment and recommended next steps.
- Connect you with appropriate service providers (towing companies, garages, inspectors).
- Respond to your enquiries via phone, email, or WhatsApp.
- Improve our website and services based on usage patterns.
- Send you follow-up communications related to your service request (we do not send marketing emails without consent).
Information Sharing
We share your information only with the service providers needed to fulfil your request (for example, a towing company needs your location and phone number to dispatch a truck). We do not sell your personal information to third parties.
We may also share information when required by UAE law or to protect our legal rights.
Data Storage and Security
Your data is stored on secure servers. We use industry-standard security measures to protect your information from unauthorised access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
Cookies and Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for communications at any time.
To exercise these rights, contact us at help@myfloodedcar.ae.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date.
Contact Us
If you have questions about this privacy policy, contact us at help@myfloodedcar.ae.